Support

SERVICE & SUPPORT DIVISION

``Customers will want to talk to you if they believe you can solve their problems``, Jeffrey Gitomer

O.rentals is recognized for its high-performance equipment, industry-leading service support and willingness to collaborate closely with the customer in selection of right equipment for their application.

We desire to minimize the total cost of operation of our fleet and deliver to the customer an experience which would reinforce our long-term relationship. Our approach is to assign a support team of service engineers and technicians to each major fleet project site. Team KPI is to plan and maximize the machine uptime. It is achieved with a carefully monitored preventive maintenance programme for the fleet; coordinating parts availability; arranging Operators training. We work closely with the Customer’s site operations team, understand their needs and offer real flexibility in delivering support. We are equipped to offer 24×7 support wherever the customer operations require so.

People are highly competent and have the desired expertise. We continually nurture their knowledge and skills in our in-house training centre and strive to achieve customer service excellence. Each of the O.rentals team members works with a passion that makes us our customer’s preferred choice.

Service Coverage:

  • Service Engineers and Technicians: 55+
  • Service offered across all the Emirates of UAE.
  • Response Time of 2 hours.
  • GPS tracking allows the closest engineer in the field to be dispatched to your breakdown
  • 24×7 emergency service assistance is available on request.
  • Parts availability from Principal’s within 72 hours.
  • Ability to serve and maintain equipment from a wide range of brands.